Contact Support

Get help from the Et'al MDM support team.

Need help? Our support team is here to assist you. Choose the best way to reach us based on your needs.

Support Channels

Email Support

For general support inquiries, technical issues, and troubleshooting:

support@etalmdm.com

When emailing, please include:

• Your account email address
• A description of the issue or question
• Steps to reproduce the problem (if applicable)
• Screenshots or screen recordings if they help illustrate the issue
• Your deployment type (hosted or self-hosted)

Sales Inquiries

For pricing, partnerships, and volume licensing:

sales@etalmdm.com

Security Reports

To report a security vulnerability or concern:

security@etalmdm.com

Response Times

Enterprise customers receive a dedicated support contact during onboarding.

Before Contacting Support

To help us resolve your issue faster:

What to Include

For Device Issues

1. Device ID (e.g., dvc_abc123) or serial number
2. Device platform and OS version
3. What you expected to happen
4. What actually happened
5. Screenshots of the device detail page

For Command Issues

1. Command ID or command type (lock, wipe, etc.)
2. Target device ID
3. Command status (pending, delivered, failed)
4. Timestamp when the command was sent
5. Any error messages displayed

For Policy Issues

1. Policy name and ID
2. Affected device group
3. Which policy settings aren't applying
4. Device compliance status and violation details

For Self-Hosted Deployment Issues

1. Docker Compose version and host OS
2. Container status output (docker compose ps)
3. Relevant container logs (docker compose logs web)
4. Supabase status (docker compose logs supabase)
5. Network configuration (reverse proxy, TLS)

Feature Requests

We welcome feedback and feature ideas. Email your suggestions to:

support@etalmdm.com

Include:

• A description of the feature you'd like
• Your use case — what problem does it solve?
• How you're working around the limitation today (if applicable)

Support Resources